General terms & conditions

Please take a few minutes to read this important information about this online store

Rest assured that we have taken the necessary health measures to ensure the safety of our customers and employees during the Covid-19 pandemic. All sanitary measures are respected by the staff managing and packaging the orders: regular disinfection of their hands with a product approved by Health Canada (X-Pure from Woodwyant), wearing of a procedure mask at all times, respect of social distancing with other colleagues, disinfection of all preparation and packaging surfaces with a product approved by Health Canada (Saber Vert2Go from Woodwyant), etc.


Chalets Lanaudière is the soul owner and responsible for the operation of this website. Use of this website by our visitors does not in any way give them the right to this website and its content.

All content, data, graphics, photographs, images, sounds, videos, software, trademarks, service marks, trade names and other information (referred to as the "Content") which appear on this website are the property of Chalets Lanaudière. The content is protected by Canadian and international copyright and trademark laws.


All the elements of Chalets Lanaudière’s online store site are offered to you for personal use. It is therefore forbidden to use the logos, photos and information presented for commercial or advertising purposes or to increase the volume of visitors to another site without the written permission of Chalets Lanaudière.


All the elements of Chalets Lanaudière’s online store site including and without limitation, texts, illustrations, photographs, images, are protected by copyright and belong to Chalets Lanaudière or to third parties acting as suppliers. Unless there are clearly stated exceptions, nothing on our site should be interpreted as granting you any right whatsoever to use the intellectual property of Chalets Lanaudière or its content providers.

Except for personal use for non-commercial purposes, it is prohibited to use, copy, modify, distribute, transmit, disseminate, represent, reproduce, transfer, publish, create new items, sell or exploit any information, product or service offered on Chalets Lanaudière’s online store site.


Each time you use this website, you confirm that you are bound by these terms of use. If you do not agree with them, you are not authorized to use Chalets Lanaudière’s online store site.

This agreement on the conditions of use is governed by the laws applicable in the province of Quebec.


Chalets Lanaudière’s online store site is free to modify these conditions of use at any time.


Even though Chalets Lanaudière takes all necessary measures to ensure the accuracy of the information appearing on this website, it does not guarantee that the information or elements appearing therein are up to date, accurate or free of errors, or exhaustive. Chalets Lanaudière assumes no responsibility for any errors or omissions that may appear in the content of this website, including information relating to product descriptions, their prices and their availability. Chalets Lanaudière reserves the right to modify or update the information posted on this site at any time without notice. and its content providers can in no way be held responsible for any damage directly or indirectly related to the use of this website, in particular the loss of data or of profits resulting from the use of this site or any errors or omissions contained therein.


All information you provide to us on this website is strictly confidential. We ask for your email address in order to communicate with you in relation to the information you have requested. All information provided is strictly reserved for use by Chalets Lanaudière’s online store. We do not share this information with any outside source.


By using our website and giving us this information, you agree that we store and use this information for the use and improvement of our website.


No price adjustment will be made on any previous purchase made in store or on our website.


Although we do our best to update and keep the content of the website up to date, errors and / or omissions may occur.

Consequently, this site, in particular the content and the services it offers, is made available to you "as is" and without any guarantee, whether express or implied. Chalets Lanaudière rejects all warranties, express or implied, including, in particular, the warranty and the implied conditions of merchantability, the guarantee of adaptation to a particular use, the guarantee of absence of infringement. Chalets Lanaudière does not guarantee that the functions of its site will be offered without interruption, will not contain errors, viruses or other harmful components.

Under no circumstances can Chalets Lanaudière be held responsible for direct, indirect, incidental, special or consequential damages resulting from the use of the website or the content or services or from the inability to use them, or which would be connected to it, even if Chalets Lanaudière was advised of the possibility of such damage. Applicable law may prohibit the limitation or exemption of liability for incidental or consequential damages, so the limitation or exemption described above may not apply to you.


By using this website, you agree to indemnify and hold Chalets Lanaudière, the members of its Corporation, the members of its management, its employees, its agents and its licensors harmless against all losses. , costs, damages, claims, fines, penalties, costs and debts (including reasonable attorney fees and accounting costs) that would result from:

  • any content (including user content) that you (or anyone who uses your password or username) submit, post, transmit or make available to visitors to the website;
  • Your use (or whoever uses your password or username) of this website, your connection to it, or any other alleged violation by you of these terms and conditions use, including but not limited to the code of conduct;
  • Your non-compliance with a law or the rights of a third party.


Chalets Lanaudière reserves the right, at any time and from time to time, to modify or discontinue, temporarily or permanently, the website (in whole or in part) with or without notice. In addition, Chalets Lanaudière reserves the right to modify these terms of use at any time and to notify you by posting an updated version of the terms of use on its website. You are responsible for regularly reviewing the Terms of use, including, but not limited to, checking the date of the “last update” at the bottom of this document. Regular use of the website after these changes means that you agree to be bound by them and maintaining access to the website constitutes Chalets Lanaudière's consideration towards you. Your only remedy if you are not satisfied with 1) these Terms of use; 2) our policies or practices regarding the operation of our website or 3) any content accessible from the website, is to stop visiting and using this website.


The trademarks, graphics, types of characters and logos appearing on the website are trademarks or presentations of Chalets Lanaudière. All other trademarks appearing on the website are the property of their respective owners. These trademarks and presentations must not be used in any way and for any purpose without the express written consent of Chalets Lanaudière.


These terms of use are governed by the laws of the province of Quebec and the laws of Canada applicable therein and must be interpreted in accordance with these laws; furthermore, any dispute must be submitted to a competent court in the judicial district of the province of Quebec. If any provision of these Terms of Use is illegal, void or for any reason unenforceable, then that stipulation may be severed from the rest of these Terms of Use and will have no effect on the validity and enforceability of the other stipulations.

These terms of use and any other legal notice or any other declaration posted on the website constitutes the entire agreement between you and Chalets Lanaudière with regards to the use of the website, in particular its content.


When registering on this site, you must choose a password. You are responsible for maintaining the confidentiality of your account, your personal details or your password and Chalets Lanaudière cannot be held responsible for any unauthorized use of your account. You must notify Chalets Lanaudière as soon as possible of any use or presumed use of your account or of any possible breach or suspected breach of security by emailing us at [email protected].

Last update: January 2021