- OUR COMMITMENT TO PRIVACY
In its effort to protect the privacy of its clients and of its web site users, Chalets Lanaudière places great importance on controlling and managing the data shared on its web site, whether for business or statistical purposes.
The Policy defines the way Chalets Lanaudière collects, uses and protects the information voluntarily provided by its web site users and automatically transmitted by their Internet servers. This Policy applies to the entire website chaletslanaudiere.ca as well as to the products and services offered by Chalets Lanaudière.
The Policy also explains how to change or update your personal information and how to contact Chalets Lanaudière with any questions, suggestions or comments.
Chalets Lanaudière reserves the right, at any time, to change its Policy without prior notice. We recommend that you carefully read our Policy and consult it regularly.
When you use chaletslanaudiere.ca, Chalets Lanaudière deems that you have agreed to the terms and conditions of this Policy.
- COLLECTION OF INFORMATION
Two types of information are collected on our web site.
a) Personal Information
For the purposes of this Policy, the term “personal information” refers to any information enabling the identification of a person. Any action related to an online order, subscription, resumé submission, or contact form requires the voluntary transmission of your personal information. When this information is needed to process your request, you will be advised to this effect.
This information includes the following data collected by Chalets Lanaudière:
First and last name
Credit card number
Note that this list is not exhaustive and may be changed without prior notice.
b) Non-Personal Information
For the purposes of this policy, the term “non-personal information” refers to the anonymous information generally recorded by Internet servers, such as Internet Protocol address (IP address), date and time of access, as well as operating system and browser used.
Our visitors’ demographic statistics (age group, country, language of correspondence, etc.) and browsing habits (pages viewed, number of visits, length of consultation, etc.) are also considered non-personal information.
Chalets Lanaudière primarily collects this type of information using cookies, or small data files that browsers install on a user’s hard drive when they first visit the website.
- USE OF COLLECTED INFORMATION
The user data is collected to allow Chalets Lanaudière to provide its services, as well as for the following purposes: advertising, analytics, contacting the user, interaction with external social networks and platforms, registration and authentication, handling payments, managing contacts and sending messages, remarketing and behavioural targeting.
a) Personal Information
The contact information voluntarily provided by the users of our website chaletslanaudiere.ca may be used for the following reasons: to confirm the requested booking; to send information about our company’s products and services; to contact them if necessary; to understand their needs, and to determine their satisfaction level using a survey.
b) Non-Personal Information
Our company uses Google Analytics web analysis to better understand the web behaviour of those who use our website chaletslanaudiere.ca. We may use this data to improve our website’s layout. Google Analytics also allows us to determine our current or potential clients’ profiles with a view to improving our offer of products and services.
Advertising and remarketing
How to deactivate cookies
You can also opt-out of interest-based or demographically targeted ads on Google by consulting the Google Ads Preferences Manager. When you deactivate these settings, ads are not blocked. They continue to appear but are generally no longer connected to your interests, your demographic data or the websites you have visited.
- DISCLOSURE OF YOUR INFORMATION
All information provided by users of our website, whether personal or non-personal, will be kept private. All Chalets Lanaudière employees are required to comply with this Policy.
Use of this data is reserved for Chalets Lanaudière and for the partners and suppliers with whom it conducts business. Information will be provided to these parties only if Chalets Lanaudière considers that this disclosure is required for the provision of its products and services.
In no other case will the disclosure of your information to a third party be authorized. In the event that Chalets Lanaudière needs to provide personal information to a party whose services are not used by Chalets Lanaudière, you will be given prior written notification to this effect. Only your express consent can authorize such disclosure.
- THIRD-PARTY INFORMATION COLLECTION AND USE
Publicity & Remarketing
- PROTECTION OF YOUR INFORMATION
We make every reasonable effort to safeguard the security of the personal information provided by our website users. An in-house technician oversees the operation of our server as well as the forms used for our website. Furthermore, Chalets Lanaudière has adopted appropriate security measures to protect its clients against the loss or unauthorized use of their personal information, including credit card data.
- WITHDRAWAL AND CORRECTION OF YOUR PERSONAL INFORMATION
To withdraw your name from Chalets Lanaudière email lists or to change personal information you have provided, please send us a request by email at [email protected].
- QUESTIONS OR COMMENTS